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Service Technician (Coffee and Beverage)

Posted: 10-31-18 Company: Vixxo Location: Boston, MA

Be part of our story!!!

Do you have a passion for people? Are you a go-getter, full of new ideas and eager to be part of a team that’s committed to helping some of the most recognized brands across North America deliver better experiences for their customers?

Vixxo has been helping to keep the world’s best-loved brands running smoothly since 1980. As a leader in facilities management, Vixxo helps to optimize and maintain equipment lifespans and realize greater revenue through better customer experiences.

About the Role

  • Come work with Dispatchers and Service Managers - to inspect, repair and perform periodic preventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems.   Duties consist of maintaining customer relationships in an assigned territory through on-time service, and professional representation.
  • Ensure the completion of all work in the assigned territory according to customer and company requirements.
  • Requires timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time.
  • Ensure strong customer loyalty through professional and reliable service.
  • Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.
  • Complete preventive maintenance tasks as established by the manufactures.
  • Perform consistent, quality service throughout the assigned territory.
  • Meet Service Level Agreement (SLA) requirements required by customers.
  • Communicate clear and accurate information documenting the service provided and the results.
  • Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently.
  • Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.
  • Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.
  • Adhere to all safety rules – be safe on and off the job site. 

About You

  • Minimum 2 years of service experience in a similar or related field.
  • Ability to work on commercial espresso, coffee brewing, coffee grinding, and water systems.
  • Must like coffee. Tasting is the final process in all repairs.
  • Must be eligible to work in the US or Canada as applicable.
  • Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.
  • Must be able to lift 50 lbs. without assistance.
  • Good penmanship.
  • Good organizational skills.
  • Able to communicate clearly verbally and in writing.

Instructions to Apply:

Apply on our website or submit resume to .(JavaScript must be enabled to view this email address).

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