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Refrigeration Field Service Engineer

Posted: 05-09-18 Company: Thermo Fisher Scientific Location: Massachutes - Boston - Cambridge

Company Information

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit

Position Summary:

As part of the Unity Lab Services organization, the Field Service Representative is responsible for installing, repairing, and maintaining laboratory equipment (may include, but not limited to, centrifuges, incubators, refrigeration, ultra low freezers,) and training end-users on equipment operation. The Field Service Representative position will be Depot based with occasional travel to customer sites in the New England area. The ideal candidate will possess technical expertise in electronics and refrigeration, excellent communication, time management and problem solving skills.

Key Responsibilities:

Repair and support customers’ products
Provide consistent and timely communication to customer as it relates to service event (status, cost, scheduling, etc)
Schedules and delivers preventative maintenance service
Advises customers on how to properly operate instruments
Complete all administrative tasks (expense reports, work orders, etc)
Maintains spare parts inventory, tools, manuals and test equipment
Promptly escalate customer and/or technical issues to Regional Service Manager
Provide territory coverage and depot repair support, as needed.
Promote a spectrum of service offerings to customers (including but not limited to installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services)

Minimum Requirements/Qualifications:

Associates Degree in Electronics, or equivalent experience
1 -3 years job related experience
Hands-on lab equipment experience ( may include, but not limited to, centrifuges, incubators, refrigeration, ultra low freezer, and LN2 cryo storage )
Refrigeration /EPA certification
Lift 75 Lbs without assistance 15% of the time
Lift and carry 25-30 Lbs continuously throughout the day
Bend, squat, stretch, and reach on a daily basis in a service function.
Up to 10% overnight travel
Maintain a valid driver’s license and safe driving record.
Proficient in Microsoft Office products and basic PC skills

Preferred Qualifications

Experience with:

Cascade Refrigeration
Separation products

Controlled temperature lab product/instruments


At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Instructions to Apply:

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