Gather all information about plumbing projects. Prepare timely estimates & quotes to propose to clients with an accurate estimated cost by calculating costs of materials, labor and permits. Must plan all aspects of the job process and work closely with clients, laborers and supply houses from start to finish. Strong verbal and written communication skills are important.
Monitor supplies, materials, and products in order to ensure that customers and employees have access to the materials they need for jobs both small and large. Monitor stock levels and know when to replenish. Communicate with Reps to obtain favorable and timely deliveries as well as the best possible pricing. Check all invoice discrepancies, correct and return to accounting.
Maintain daily schedules and debrief service technicians to meet service demands and customers’ expectations in a timely manner. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technician. Respond to all messages left overnight. Forecast workload for 2 – 3 days out.