Job Title: Embedded Service Technician
Job Number – 52692BR
Location: Cambridge, MA
Are you interested in joining one of the world’s largest, fastest-growing, and most dynamic companies? If so, you have come to the right place. Stanley Black & Decker is an $11B Fortune 500 company that offers a rich and storied history dating back to 1843.
This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive solutions, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.
Currently, we are in an accelerated growth phase in a rapidly expanding industry. There’s never been a better time to join our security team. We are seeking a motivated, self-driven individual looking for a long-term position as a Service Technician Embedded for our Security Business.
The Embedded Service Technician provides field service deliverables related to security system deployments in a variety of environments on different types of systems. This may include both hardware and software related deliverables. Basic troubleshooting and repair methodologies are employed daily. Customer service aptitude and attitude is essential in the performance of duties, as well, exhibiting highly developed skills in communication with all levels of system users.
Field Repair Service
Routine Door/ Point Check
Installation Support: Small Add, modify and change requests
LobbyWorks, ProWatch and Max Pro IA Support
Video Stream Verification/ Reporting
Support Remote Help Desk and Training as Required
Business Hours support of all NJ area Service Requests
On Call for Emergency Service Requests
Support Stock room and Inventory Functions
Backfill required for PTO absences
Basic application programming capability
Performs Site Surveys
Create/maintain strong IT relationship
3-5 years’ industry experience with integrated systems
A valid state driver’s license, without restrictions, is required
High School Diploma or equivalent require
Class D License in state of Massachusetts
Vocational/Technical Degree in electrical, security or computer systems preferred
Strong field technician background
Preference for prior experience in electronic security systems
Experience with electronic systems to board level desired
Climb ladders that extend up to 24 ft. in height
Carry items up to 75 pounds
Ability to work outdoors in varying climate conditions
Ability to work on-call covering after hours & weekend emergency calls
Strong interpersonal skills with the ability to interact in a team environment and build relationships
Stanley Black & Decker offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, life, disability, 401k, Employee Stock Purchase Plan, vacation, paid holidays, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity.
Additional benefits offered:
Relocation benefits for qualified applicants
Generous employee referral bonus
Interested applicants can view and apply to this position by clicking on link below: