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Embedded Security Security Technician

Posted: 04-24-18 Company: Stanley CSS Location: Cambridge, MA

Job Title: Embedded Service Technician

Job Number – 52692BR

Location:  Cambridge, MA

Are you interested in joining one of the world’s largest, fastest-growing, and most dynamic companies?  If so, you have come to the right place.  Stanley Black & Decker is an $11B Fortune 500 company that offers a rich and storied history dating back to 1843.

This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive solutions, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

Currently, we are in an accelerated growth phase in a rapidly expanding industry.  There’s never been a better time to join our security team. We are seeking a motivated, self-driven individual looking for a long-term position as a Service Technician Embedded for our Security Business. 


The Embedded Service Technician provides field service deliverables related to security system deployments in a variety of environments on different types of systems.  This may include both hardware and software related deliverables.  Basic troubleshooting and repair methodologies are employed daily.  Customer service aptitude and attitude is essential in the performance of duties, as well, exhibiting highly developed skills in communication with all levels of system users.    
Position Responsibilities:

  • Field Repair Service

  • Routine Door/ Point Check

  • Preventative Maintenance

  • Installation Support: Small Add, modify and change requests

  • LobbyWorks, ProWatch and Max Pro IA Support

  • Video Stream Verification/ Reporting

  • Support Remote Help Desk and Training as Required

  • Business Hours support of all NJ area Service Requests

  • On Call for Emergency Service Requests

  • Support Stock room and Inventory Functions

  • Backfill required for PTO absences

  • Vehicle required

  • Basic application programming capability

  • Performs Site Surveys

  • Create/maintain strong IT relationship

Position Qualifications:

  • 3-5 years’ industry experience with integrated systems

  • A valid state driver’s license, without restrictions, is required

  • High School Diploma or equivalent require

  • Class D License in state of Massachusetts

Preferred Qualifications:

  • ProWatch/MaxPro/LobbyWorks Certifications

  • Vocational/Technical Degree in electrical, security or computer systems preferred

  • Strong field technician background

  • Preference for prior experience in electronic security systems

  • Experience with electronic systems to board level desired

  • Climb ladders that extend up to 24 ft. in height

  • Carry items up to 75 pounds

  • Ability to work outdoors in varying climate conditions

  • Ability to work on-call covering after hours & weekend emergency calls

  • Strong interpersonal skills with the ability to interact in a team environment and build relationships

Stanley Black & Decker offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, life, disability, 401k, Employee Stock Purchase Plan, vacation, paid holidays, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity.


Additional benefits offered:

Relocation benefits for qualified applicants
Generous employee referral bonus
Advancement opportunities



Instructions to Apply:

Interested applicants can view and apply to this position by clicking on link below: