Job Site


Service Technician

Posted: 06-09-17 Company: Gables Residential-University Station Location: Westwood, MA


If you relish the role of troubleshooter – and have a knack for solving mechanical challenges – our service tech position will keep you happily on your toes. There’s no boredom with this job, as your varied duties as the key support to our service manager includes keeping your community operating smoothly and according to safety standards while ensuring the timely and accurate fulfillment of all service requests and repairs. Your business savvy will kick in as you assist with supply purchases and bids under management supervision. Your role is essential for maintaining our high level of customer service as well as the cleanliness and marketability of the community to renew and secure new leases.


Ensure all service requests and repairs are made correctly and in a timely manner
Maintain an organized, clean and safe work area
Assist service manager with monitoring inventory of parts and supplies at appropriate levels
Comply with all personnel management policies and procedures
Help service manager oversee completion of service requests in 24 hours or per community policy
Help service manager ensure staff is motivated and functions as an effective team
Maintain superior customer service relationship as per Gables Pledges of Customer Service
Communicate effectively with residents, fellow associates, vendors and supervisors
Work with service manager to maintain effective preventative maintenance program
Work with service manager to adhere to budget guidelines
Assist service manager to maintain hazard communications program
Inspect grounds, buildings, and other community features as required to minimize liability concerns
Ensure adherence to the company's safety and hazard communications programs, policies and procedures
Work with service manager to ensure physical condition of community is maintained according to company operating and safety standards
Work with service team to ensure excellent curb appeal at all times
Assist with turnkey operations if needed
Adhere to Gables Standard Operating Procedures
Attend and participate in technical training programs to maintain personal skill level
Other tasks or duties as assigned by supervisor


Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.



No specific level of education is required
Ability to read and write English for safety and productivity reasons
Ability to accurately perform basic mathematical functions

Professional Experience 

One to two years experience in community management maintenance, other building maintenance or related trade. Renovation experience may be required for older properties built 5 or more years ago.


Ability to work any of the seven days of the week, 52 weeks of the year. Our community staffing limitations make it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
Ability to travel to company training classes or to work at other communities as requested
On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time 

Physical Requirements

Hands-on repair and maintenance work constitutes majority of time and duties
Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit  


Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions
EPA certification Type I and II
Pest control , if performed in-house
Other licenses and certifications as required by Gables, state or federal law
Own set of basic hand tools; tools not provided by community
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
Appropriate safety equipment and apparel that includes proper footwear, such as work boots


Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to accept and learn from constructive criticism
Well organized, detail oriented and efficient
Team oriented with ability to work independently on occasion
Ability to prioritize and multi-task
Must possess strong analytical and problem solving skills
Strong customer service orientation
Ability to meet deadlines which may include late hours and weekends as needed
Ability to follow oral and written instructions
Special skills include ability to diagnose problems with and repair the following:

Major Appliances

HVAC, with EPA Certification
Basic to intermediate plumbing, sheetrock and general carpentry  
Basic to intermediate electrical, when no license required
Pool care and pest control if required by community
Roofs and gutters
Fountain maintenance and repairs
Foundation/sidewalk repairs
Ice/snow removal
Golf carts and small engine maintenance

Computer Skills

Basic computer and Internet knowledge 
Ability to use Outlook

Learning and Development

Commit to ongoing professional development and career growth

An Equal Opportunity Employer - M/F/D/V.

Instructions to Apply:

Go to and select “browse open positions.” Search for Maintenance Technician in Westwood, MA and apply online. You may also send resumes directly to .(JavaScript must be enabled to view this email address) or drop them off at the property Management office at 85 University Ave. Westwood, MA 02090.