Job Site


SERVICE TECHNICIAN Primary specialty area Plumbing, secondary specialty area AC/Oil

Posted: 08-12-17 Company: W. Vernon Whiteley Plumbing, Heating Inc. Location: Cape Cod, MA

JOB SUMMARY:  Provide service for troubleshooting, repairs and preventative maintenance of residential and light commercial plumbing and HVAC systems

This position reports to the Service department manager or General Manager in department manager’s absence


Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
Accomplishes operations and organization mission by completing related results as needed.


Field experience in servicing of residential plumbing and HVAC equipment of 3 years
Valid driver’s license
Ability to work overtime/weekends during peak seasons
Participates in a regular “on call/duty” rotation for after hours emergency service
Technical training in plumbing and HVAC repairs/maintenance
Knowledge and proficient use of power hand tools
Physical abilities:

Lifting of 20-30 pounds regularly, 50 pounds occasionally
Operating hand tools on 4-8 foot ladder
Overhead work regularly
Bending, standing, squatting, crawling, reaching regularly

General skills such as:  Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

What We OFFER!

Competitive Wages * Health insurance * Company paid life insurance

Paid Vacation/Sick/Holiday days * Retirement Company Match *

Uniform-Education Reimbursement * Bonus Eligible Position* Company Vehicle*

*Relocation Allowance*

Instructions to Apply:

Feel free to phone Ruth Price at 508-945-1100 ext: 210 for more information or email resume directly to .(JavaScript must be enabled to view this email address).