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WE TEACH ALL THE TRADES

Licensed or Apprentice Installation Technician

Posted: 11-16-17 Company: ADT Security Services Location: Westwood, MA
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Company Overview:


ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at http://www.adt.com.

Position Summary:

This entry level position is responsible for helping support basic installations and/or service for alarm systems in designated locations.

Install assigned company authorized equipment in customer homes/businesses according to established standards/procedures - batteries
Test back-up batteries, keypad, and designated system features to ensure proper operation
Safely operate/maintain the assigned Company vehicle according to the manufacturer's specifications
Explain system functions and features
Maintain established minimum performance standards after initial training period
Complete necessary paperwork, such as work/service orders and time logs
Maintain inventory/control of assigned Company property, ensure equipment is maintained in safe operating condition and participate in weekly formal inventory
Exhibit professional appearance, conduct in accordance with Company standards, including but not limited to wearing Company provided uniform

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adaptability:

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Managing Work (including Time Management):

Effectively managing one's time and resources to ensure that work is completed efficiently.

Applied Learning:

Assimilating and applying new job-related information in a timely manner. Actively participates in learning activities. Quickly gains knowledge, understanding, or skill. Applies knowledge or skill.

Safety Awareness:

Identifying and correcting conditions that affect employee safety; upholding safety standards. Identifies safety issues and problems. Takes corrective action and monitors the results/impact of those actions.

Quality Orientation:

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.

Building Customer Loyalty:

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Initiating Action:

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Decision Making:

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Education/Work Experience Required:

High school diploma or GED required
Prior experience preferred in home security customer service, cable TV, telephone service, or home improvement industries.
Willing to enroll to the State of NH to get work hours verified and take the State of NH Electrician Licensing Exam when hours are met.

Core Competencies:

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Adaptability:

Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Managing Work (including Time Management):

Effectively managing one's time and resources to ensure that work is completed efficiently.

Applied Learning:

Assimilating and applying new job-related information in a timely manner. Actively participates in learning activities. Quickly gains knowledge, understanding, or skill. Applies knowledge or skill.

Safety Awareness:

Identifying and correcting conditions that affect employee safety; upholding safety standards. Identifies safety issues and problems. Takes corrective action and monitors the results/impact of those actions.

Quality Orientation:

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.

Building Customer Loyalty:

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Initiating Action:

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

Decision Making:

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Instructions to Apply:

Apply directly on our website through link to job opening, or email questions/resume to .(JavaScript must be enabled to view this email address).

https://jobs.adt.com/job/hollis/apprentice-residential-installation-technician-hollis-nh/29/5211164