Job Site


HVAC Service Technician

Posted: 11-17-17 Company: Caron Heating & Cooling, Inc Location: Dracut, MA

Job Title:

Residential HVAC Service Technician – Level 1



Reports to:

Service Manager

Work Hours:

7:00am – 3:30pm, some weekends and evenings

Pay Scale:

Depends on experience, plus incentives


Position Summary:

To assist in providing maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience.


Required Qualifications / Achievements:

Valid driver’s license
Demonstrate willingness to invest in tools used in the service of HVAC equipment in order for advancement
Demonstrate willingness to invest time in  service training seminars and classes
Work from 28’ extension ladder and 12’ step ladder
Ability to operate power and hand tools safely


Insurable driving record
Ability to follow written and verbal directions as given
Demonstrate commitment to developing customer service skills
EPA certification
Demonstrate mechanical aptitude

Desired Qualifications / Achievements:

HVAC Tech School Certificate and/or College Degree
High School Diploma

EPA Certified

Essential Functions and Responsibilities:

Arrive at jobsite at scheduled time and location as dispatched
Relocate from one jobsite to another jobsite as dispatched during the workday
Report to dispatcher when arriving and leaving jobsite
Operate company vehicle as needed
Follow instructions from supervisor and/or dispatcher and carry out in timely manner
Report problems with company tools or vehicle promptly
Report problems with equipment to Service Dispatcher to expedite parts delivery
Communicate with customers and collect C.O.D. on maintenance visits as directed
Ability to work staggered schedule if required
Maintain professional appearance and attitude at all times
Complete all service related forms properly
Provide all customers with new / renewal maintenance agreement program information

Inform and educate customers about residential planned maintenance agreements
Inform and educate customers on additional products or services available through company
Inform customer of replacement options following company guidelines
Develop basic knowledge of electrical refrigeration principles
Develop basic knowledge of service tools and testing devices
Develop soldering skills
Develop customer service skills.
Perform filter changes utilizing filter checklist paperwork unassisted
Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
Demonstrated ability to program thermostats
Demonstrated ability to clean Indoor and Outdoor coils
Demonstrated ability to clean Blowers and Burners
Other duties as assigned

Success Factors / Job Competencies:

Motivated work ethic
Demonstrated mechanical aptitude
Positive attitude

Proficiency in using tools
Excellent communication skills
Strong team player
Willingness to learn

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.


Physical Demands:

While preforming the duties of this position, the employee is required to walk, stoop, balance on feet, talk, hear, squat, climb, reach about their head and drive a company vehicle.  They will use their hands to finger, handle or feel objects, tools or controls.  Employee must occasionally lift and/or move objects weighing 50-100lbs.  Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus.

Work Environment:

While preforming the duties of this position, the employee is exposed to weather conditions at that time.  They may be required to be in confined spaces for short periods of time.


Performance Standards:

Certain key business indicators that will measure the effectiveness of this job description. These include the following:

Customer compliments or complaints.

Legible and complete paperwork

Demonstrated ability to work independently and without direct supervision


Achievements Required for Level 2:

Possess Maintenance Technician tool set as required by employer

5 Maintenance Agreements sold/ renewed

EPA Certification

Successful demonstration of Level 1 Essential Job Functions and Responsibilities as outlined in the Job Description

Passed NATE’s Support Technician Exam

Meet or exceed all Performance Standards required of the Level 1 Technician as outlined in the Job Description

10 accessory’s sold and/or $2,500.00 in accessory revenue generated

Recommendation for advancement from Field Training Supervisor (FTS)

Instructions to Apply:

Resumes can be sent via email .(JavaScript must be enabled to view this email address) or call (978) 452-2766.