This position is responsible for servicing complex system issues on time and to the customer’s satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work. Responsible for analyzing customer needs and making suggestions regarding expanded product offerings to existing customers.
PRIMARY DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
-Prepare cost estimates for minor system modifications
-Troubleshoot and repair complex customer systems
-Develop and implement hardware selections and software applications for assigned customers
-Manage scheduled maintenance agreements
-Request and deliver material as required
-Coordinate activities of subcontractors when necessary
-Create, load, and test system databases
-Coach and mentor junior level service personnel
-Check out and start up control systems
-Provide on-site training to customers as needed
-Suggest system improvements, modifications, etc.
-Perform warranty work
-Complete documentation for assigned tasks
-Work with sales personnel to develop multi-year customer system upgrade plans, including Short- and long-term customer budgets and account plans.
-Engineer small projects including upgrades and enhancements
-Other duties may be assigned
The requirements listed below are representative of the education, experience, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
Two-year (2) degree in a related technical field or related work experience.
Via Email: Kevin.Neary@schneider -electric.com